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Quick Guide

New users of this manual should familiarise themselves with the content of this chapter before using the manual.

Existing users will be particularly interested in Section 3, Amendments and Planned Updates which includes a complete list of the changes to this version of the manual.


  1. Display and Browser Options
  2. Structure of the Manual
  3. Amendments and Planned Updates
  4. How to find a Chapter
  5. Terminology
  6. Keywords
  7. Compliance
  8. Register for Updates
  9. Copyright
  10. Printing and Retaining Copies

1. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

2. Structure of the Manual

This manual contains the policies, procedures and guidance for Knowsley Safeguarding Children Board (KSCB). In this manual, all Knowsley SCB's Policies, Values and Principles are located in one Chapter, which users are required to familiarise themselves with before proceeding to the main body of the Manual. These Policies, Values and Principles are located in a Chapter called 'Values' - available from the left hand side of the screen.

Procedures and Guidance. 'Procedures' summarise how Managers and Staff must act in given circumstances. 'Guidance' provides direction or advice to a decision or course of action.

3. Amendments

3.1 Amendments

Each new or updated chapter appears on the list below and is marked accordingly on the contents list. The nature of the change or the date when the new chapter was introduced also appears at the head of each of these chapters.

The former versions of the manual have been archived for reference purposes.

Click here to view details of updates made to this manual.

3.2 Planned Updates

The next planned update will be in December 2019.

3.3 Editing Guide

If you want to make an amendment to an existing chapter in the manual for inclusion at the next update and you have any queries or suggestions, please contact your Manager.

4. How to find a chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

4.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Parts, like 'Handling Individual Cases',

CHAPTERS: Under each Part, you'll find individual Chapters/Procedures e.g. 'Section 47 Enquiries'

4.2 You can search for a Chapter

If you aren't sure which Part to look in, try 'Search' which will help you identify specific Chapters and sub headings within Chapters.

5. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Child' or 'Young Person' Both of these terms are used to mean any child under the age of 18.
'Parent' Means person with Parental Responsibility.
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.

6. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Significant Harm (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen. Or, use 'Search'.

7. Compliance

7.1 Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager.

8. Register for Updates

If you would like to be notified each time this manual is updated please submit your details using the button on the left of your screen.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

9. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Knowsley SCB.

10. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure

Please note, the Manual will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.